Frequently Asked Questions

Find answers to common questions about Find Unique Gift's shipping, returns, payment methods, and more.

Welcome to our FAQ page, where we've compiled answers to your most common questions. Whether you're curious about our shipping policies, returns, or how to find the perfect gift, we’re here to help. Browse through our frequently asked questions to get the support and clarity you need!

Orders and Shipping

Shipping times vary based on your location. Typically, orders are processed within 2-3 business days, and delivery can take between 5-7 business days for domestic orders. International orders may take 10-15 business days depending on the destination.

Currently, we offer shipping to customers located in the USA and Canada only. We are committed to ensuring timely delivery and quality service within these regions. As we grow, we hope to expand our shipping options in the future. Stay tuned for updates!

Returns and Refunds

To start a return, please visit our Returns & Refund Policy page and follow the instructions. You will need your order number and the email address associated with your purchase.

Items must be unused, in their original packaging, and returned within 30 days of the delivery date to qualify for a return or refund. Some exclusions may apply. Please check our policy for detailed eligibility criteria.

Certain items, such as personalized or custom-made products, are non-returnable unless defective. Please refer to our Returns & Refund Policy for a comprehensive list of non-returnable items.

Once we receive and inspect your returned item, we will notify you. Refunds are typically processed within 7-10 business days and will be issued to your original payment method.

The cost of return shipping is the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your return.

Payment and Billing

We accept all major debit and credit cards (Visa, MasterCard, American Express), as well as PayPal, Google Pay and Apple Pay. Payments on Find Unique Gift are securely processed through Stripe, ensuring a safe and seamless checkout experience.

Our prices are displayed in USD, but you can complete your purchase in your local currency based on the conversion rates at the time of checkout, depending on your payment method.

Account and Privacy

At Find Unique Gift, your privacy and safety are our top priorities. That's why we don't require customer registration for purchases. We believe in making shopping simple and secure. By not storing your personal details in a permanent account, we reduce the risk of data breaches, ensuring your information stays safe. Instead, we only collect the necessary details needed to process and deliver your order. Once the transaction is complete, your personal data is securely handled and only retained as required for order fulfillment and legal obligations.

Product Information

All product-related information is available on the product page under the "Product Specification" section. Here, you'll find key details such as dimensions, materials, care instructions, and usage tips. This section provides everything you need to make an informed decision before purchasing.

We regularly update our collections to bring you new and exciting gifts. Be sure to check back often or subscribe to our newsletter to stay informed about our latest additions.

Product availability is displayed on the product page. If a product is out of stock, you will see a notification and may have the option to sign up for restock alerts.

If you need additional details beyond what's listed in the "Product Specification" section, feel free to reach out via our Contact Page. Our team will be happy to assist you.

Yes, all product dimensions and sizing information are carefully provided in the "Product Specification" section on each product page. Please refer to this section to ensure the item meets your needs.

Yes, our product photos are carefully selected to reflect the item's true appearance. However, slight variations may occur due to lighting or screen settings. Please review the product description for additional details.

Promotions and Discounts

You can enjoy 10% off your first purchase by subscribing to our newsletter! Once you sign up, you'll receive a discount code in your email, which you can use during checkout.

Customer Support

You can reach out to Find Unique Gift through various channels: use our contact form, send us an email, give us a call, or connect via WhatsApp or Messenger. We're here to help and answer any questions you may have!

Cant find answer to your question?

If you still have unanswered questions, please send them to us through our contact form, and we will get back to you with the answers.